Terms of Service
Last updated: June 3, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE WHICHCREW PLATFORM (THE “SERVICE”), YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE USE OF THE SERVICE. These Terms constitute a binding legal agreement between you (“User” or “you”) and WhichCrew (“WhichCrew,” “we,” “us,” or “our”), a platform operated in Long Beach, California.
1. WhichCrew Is an Informational Directory Only
WhichCrew is strictly an informational, crowdsourced directory of contractor projects voluntarily submitted by homeowners. WhichCrew does not act as a contractor referral service, employment agency, staffing firm, or professional services provider of any kind. We do not screen, vet, verify, license, endorse, recommend, or guarantee any contractor, business, tradesperson, or the quality, safety, legality, suitability, or outcome of any work described in any listing. WhichCrew is not a party to any agreement, contract, or transaction between any user and any contractor. All listings, ratings, photographs, notes, and reviews published on the Service are user-generated content reflecting solely the opinions and experiences of the individual homeowners who posted them, and do not represent the views, findings, or endorsements of WhichCrew in any manner.
2. No Professional, Hiring, or Legal Advice
Nothing on the Service constitutes a recommendation, referral, or advice to hire or not hire any contractor or professional. You are solely and exclusively responsible for your own hiring decisions, including without limitation: independently verifying a contractor's current state licensing, insurance certificates, bonding status, references, permit history, and professional qualifications before engaging their services. WhichCrew disclaims all liability for any harm, loss, or damage arising from your reliance on information found on the Service for any hiring or purchasing decision.
3. Disclaimer of Liability for Contractor Performance
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WHICHCREW AND ITS OWNERS, OPERATORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUCCESSORS (COLLECTIVELY, “WHICHCREW PARTIES”) ARE NOT LIABLE, AND EXPRESSLY DISCLAIM ALL LIABILITY, FOR: (A) THE PERFORMANCE, CONDUCT, ACTS, ERRORS, OR OMISSIONS OF ANY CONTRACTOR OR THIRD PARTY; (B) ANY PROPERTY DAMAGE, PERSONAL INJURY, FINANCIAL LOSS, OR OTHER HARM ARISING FROM WORK PERFORMED OR ARRANGED THROUGH INFORMATION FOUND ON THE SERVICE; (C) A CONTRACTOR'S LICENSING, BONDING, INSURANCE STATUS, OR COMPLIANCE WITH ANY APPLICABLE LAW OR REGULATION; OR (D) ANY DISPUTE ARISING BETWEEN A USER AND A CONTRACTOR. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
4. User-Generated Content: Accuracy, Ownership, and Responsibility
All content submitted to the Service, including listings, project descriptions, contractor names, photographs, ratings, and notes (collectively, “User Content”), is provided exclusively by users. By submitting User Content, you represent and warrant that: (a) the content is accurate and truthful to the best of your knowledge; (b) you have personal knowledge of the project described; (c) the content does not infringe any third-party intellectual property, privacy, or defamation rights; and (d) you are authorized to post content associated with the property address provided. You assume sole and exclusive legal and financial responsibility for all User Content you submit. WhichCrew expressly disclaims any liability for the accuracy, completeness, legality, or reputational impact of any User Content. WhichCrew acts as a passive conduit for user-submitted content and qualifies as an interactive computer service under Section 230 of the Communications Decency Act (47 U.S.C. Section 230). Accordingly, WhichCrew is not the publisher or speaker of any User Content and is not liable for any claims arising from such content. By submitting User Content, you grant WhichCrew a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and modify such content in connection with operating and promoting the Service.
5. Address Listings, Ownership Claims, and Takedown Process
Home listings on the Service are publicly visible by default at the neighborhood level. WhichCrew never publishes a home's exact street address, house number, or unit; map pins are placed at an approximate neighborhood-level offset. The exact street address is stored privately and used only to derive the neighborhood and approximate map location. WhichCrew does not verify property ownership at the time of submission. If you believe an address listing on the Service concerns your property and was created without your authorization, you may submit a formal dispute or removal request by using the “Is this your home?” feature on the relevant listing page. All such requests must be accompanied by satisfactory proof of residence or ownership (such as a government-issued photo ID or utility bill). WhichCrew will review submitted requests manually, at its sole discretion, and at a time and in a manner of its own choosing. WhichCrew makes no representations regarding the timeline for review and assumes no liability for any delay in processing a claim or takedown request. Submission of a request does not guarantee removal or modification of a listing. WhichCrew reserves the right to deny any request that does not meet its verification standards or that it determines, in its sole judgment, to be fraudulent or incomplete.
6. Photos, Moderation, and Content Removal
Photographs submitted by users may be published on the Service immediately upon upload, prior to manual review. WhichCrew uses automated tools and user reports to identify content that is blurry, explicit, irrelevant, or otherwise policy-violating; however, WhichCrew does not guarantee that all content is reviewed, screened, or approved before publication. WhichCrew reserves the right, but not the obligation, to remove, modify, or restrict access to any content at any time, without notice, and at its sole discretion.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE WHICHCREW PARTIES TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE, THESE TERMS, OR YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00); OR (B) THE TOTAL AMOUNT YOU HAVE PAID TO WHICHCREW IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE WHICHCREW PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.
8. Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service (a “Dispute”) shall be resolved exclusively by final and binding individual arbitration administered by JAMS (formerly Judicial Arbitration and Mediation Services) under its Streamlined Arbitration Rules and Procedures, as amended by these Terms. Arbitration shall take place in Los Angeles County, California, or, at your election, via videoconference. The arbitrator shall have exclusive authority to resolve any Dispute, including without limitation any claim that all or any part of these Terms is void or voidable. YOU AND WHICHCREW EACH EXPRESSLY WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR REPRESENTATIVE PROCEEDING OF ANY KIND. Any arbitration award may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Los Angeles County to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, or other intellectual property rights.
9. Governing Law and Venue
These Terms and any Dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. To the extent any matter is not subject to arbitration under Section 8, you and WhichCrew each irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in or serving Los Angeles County, California, and waive any objection to such jurisdiction or venue.
10. Privacy Policy
Your use of the Service is also governed by WhichCrew's Privacy Policy, which is incorporated herein by reference. The Privacy Policy describes how WhichCrew collects, uses, stores, and discloses your personal information, including address data submitted to the Service, and outlines your rights under applicable California privacy laws, including the California Online Privacy Protection Act (CalOPPA) and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). By using the Service, you agree to both these Terms and the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy with respect to data practices, the Privacy Policy shall control.
11. Indemnification
You agree to indemnify, defend, and hold harmless the WhichCrew Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your User Content; (d) your violation of any third-party right, including any intellectual property, privacy, or defamation right; or (e) any dispute between you and any contractor or third party.
12. Modifications to the Terms
WhichCrew reserves the right to modify these Terms at any time. We will notify users of material changes by updating the “Last updated” date at the top of this page and, where appropriate, by providing additional notice through the Service. Your continued use of the Service after any modification takes effect constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
13. Termination
WhichCrew reserves the right, at its sole discretion and without notice or liability, to suspend or terminate your access to the Service, remove your content, or deactivate your account for any reason, including violation of these Terms or conduct that WhichCrew determines, in its sole judgment, to be harmful to other users, the platform, or third parties.
14. Contact
Questions or notices regarding these Terms may be directed to the WhichCrew team at the contact email associated with your account, or via the reporting features available on the Service.
LEGAL DISCLAIMER: These Terms of Service are provided for informational and operational purposes. They do not constitute legal advice and do not create an attorney-client relationship. WhichCrew makes no representation that these Terms comply with the laws of any jurisdiction other than the State of California. Users and operators are strongly advised to consult qualified legal counsel before relying on any provision of these Terms for legal, business, or compliance purposes.